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E-Zzz Sleep Pillowcase. BUY NOW »
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FAQ
 
This section is created so you can find answers to some common question about E-Zzz Sleep Pillowcase. Click on a Link below to learn more regarding your questions.


General Questions

Why should I purchase an E-Zzz Sleep Pillowcase?

What type of material is the E-Zzz Sleep made from?

How do I care for the pillowcase?

Is the pillowcase easy to use?

Can the flap still be effective without covering the face?

Can the user breathe with the flap over their face?

Will E-Zzz Sleep Pillowcase stay in place if the user tosses and turns?

Are there special Sleep Tips for children?

What if E-Zzz Sleep Pillowcase is found to be too warm?

Why do you offer the smaller size E-Zzz Sleep Pillowcase?

Ordering Information

How can I purchase an E-Zzz Sleep Pillowcase?

Can an order be shipped to several different addresses?

May I purchase a Gift Certificate for E-Zzz Sleep Pillowcase?

Can I cancel my order?

What about Back Orders?

Are all colors and sizes in stock?

How do we become a Dealer?

Shipping Information

How do you ship?

May I choose the shipper?

How much do you charge for shipping?

Do you ship orders COD?

How long does it take for delivery?

Will I get a confirmation of my order?

Payment Information

What type of payment do you accept?

What is PayPal?

Do I have to pay Sales Tax?

Do you sell my name and address to other companies?

Money Back Guarantee Return Information

How do I return the pillowcase for a full refund?

May I return the E-Zzz Sleep Pillowcase COD?

What are the conditions under which I may return the E-Zzz Sleep Pillowcase?

Do I have to give the reason I am returning the E-Zzz Sleep Pillowcase?

What do you do with the used, returned pillowcases?

Contact Information

How can I contact you?


General Questions





Q. Why should I purchase a E-Zzz Sleep Pillowcase?

A. E-Zzz Sleep Pillowcase can provide a better night's sleep by helping the user fall asleep more quickly and by providing a feeling of comfort and security. It is also beneficial in blocking out the light and noise and for just making you feel cozy.

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Q. What type of material is the E-Zzz Sleep Pillowcase made from?

A. It is made of top-quality 100% Cotton Flannel which is easy to care for.

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Q. How do I care for the pillowcase?

A. Care instructions listed below:

  • Machine wash in cold water
  • Do NOT use bleach
  • Tumble dry, low temperature
  • Remove promptly from dryer

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Q. Is the pillowcase easy to use?


A. Yes. Just stick your favorite (appropriately sized) pillow in the pillowcase pocket and bring the flap partially or totally over your head for the desired level of comfort and security and to block out disturbing light or noise.

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Q. Can the flap still be effective without covering the face?

A. Yes. Because of the fullness, it can be arranged over the crown of the head and then the remaining sides can be tucked around the ears and neck, creating a shape of a horseshoe. If the flap touches your face, just "flick" it from the inside and create a little tent away from your face.

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Q. Can the user breathe with the flap over their face?

A. Yes. The Flap is made of breathable 100% cotton flannel.

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Q. Will E-Zzz Sleep Pillowcase stay in place if the user tosses and turns?

A. If the user starts out with the Flap pulled down over their head, it will most likely stay in place but it might need to be arranged again. If they sleep on their back and start out with the Flap tucked around the ears and neck, it will not follow their movements. It may take a night or two for the user to become familiar with how the Flap will work best for them.

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Q. What if E-Zzz Sleep Pillowcase is found to be too warm?

A. If the weather is too warm, simply fold the Flap behind or underneath the pillow so it is out of the way - the comfort of the flannel remains.

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Ordering Information


Q. How can I purchase an E-Zzz Sleep Pillowcase?

A. You may order online by clicking on Shop located on the Menu across the top of all our pages, or call directly by telephone at 877-ALL-COZY (255-2699) or via e-mail click here to send an email

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Q. Can an order be shipped to several different addresses?

A. Yes. The Order Form has room for multiple shipping addresses.

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Q. May I purchase a Gift Certificate for E-Zzz Sleep Pillowcase?

A. Yes. Although we do not YET have a place on the Order form, you may purchase a Gift Certificate by using our Contact Us page or by calling us Toll Free at 877-ALL-COZY. The Gift Certificate can be sent either to you or to the recipient's address. Our Gift Certificates do NOT expire and there are no additional charges.

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Q. Can I cancel my order?

A. Your cancellation will be accepted without any charge if you notify us by e-mail within 24 hours of placing your order. After 24 hours, shipping and handling will be in progress.

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Q. What about Back Orders?

A. All colors in Standard Size should be in stock. If we find that an item is not in stock, we will contact you. Please be sure that you have given us your correct phone number and e-mail address on the Order Form. We will let you know the expected arrival date of the item you ordered, and you can decide whether you wish to change your choice of color or wish to cancel the order.

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Q. Are all colors and sizes in stock?

A. We try to keep all colors in the Standard Size in stock. The Queen and King Sizes are available on special order although we do try to keep some in stock. We also keep several Camouflage (fleece) patterns in stock in the Standard Size and Travel Size.

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Q. How do we become a Dealer?

A. For retailers of Bedding, Sleep Aids, Unique Gifts and accessories for Recreational Vehicle Users, Campers and Travelers, we offer volume discounts based on quantities ordered. We offer discounts on orders of 10 or more to groups. For more information use the dealer contact form.

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Shipping Information


Q. How do you ship?

A. We ship via United States Postal Service (USPS) Priority mail.

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Q. May I choose the shipper?

A. Yes. You can choose an alternative shipping company. We ship all orders via the United States Postal Service (USPS) Priority Mail. If you would like to request an alternative method, please contact us either prior to, or immediately after, you place an order. In your contact information, please include the type of shipping method you would prefer, the amount of items you are ordering and the shipping address. We will contact you via e-mail regarding your request.

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Q. How much do you charge for shipping?

A. Even with the ever-increasing postal / freight charges, we promise to ship for a $5 flat fee, using USPS Priority Mail. If you need your order sooner than the usual two - three day delivery time, there will be an additional charge.

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Q. Do you ship orders COD?

A. Sorry, we do not accept any COD orders.

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Q. How long does it take for delivery?

A. If you order a color and size which is in stock, we can ship within a day or two and then Priority Mail takes another two to three days. If you order the Queen or King Sizes and they are not in stock, they will become a special order and we will need three weeks before shipping. If you mail a check, we will need to wait until the check clears before handling the order.

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Q. Will I get a confirmation of my order?

A. Yes. If you specify an e-mail address in your order, we will e-mail a confirmation of your order.

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Payment Information


Q. What type of payment do you accept?

A. We accept payment through PayPal, Credit Cards or paper check.

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Q. What is PayPal?

A. PayPal is a secure, online payment system that companies and individuals can use to conduct online transactions. It is completely safe, secure, and free for individuals to use.

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Q. Do I have to pay Sales Tax?

A. If you live in the state of Arizona, you will be charged tax on the merchandise you purchase.

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Q. Do you sell my name and address to other companies?

A. Absolutely Not! For further information, refer to our Privacy Policy.

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Money Back Guarantee Return Information


Q. How do I return the E-Zzz Sleep Pillowcase for a full refund?

Although we have not had any returns, we have created a 'policy' - just in case.

A. You may return the E-Zzz Sleep Pillowcase using the Statement/Invoice which will be included in your order. We suggest that you insure any merchandise you return. You will be refunded the full purchase price of the pillowcase but not the cost of shipping. You will have to pay the freight to ship it back to us.

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Q. May I return the E-Zzz Sleep Pillowcase COD?

A. Sorry, we will not accept any COD packages.

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Q. What are the conditions under which I may return the E-Zzz Sleep Pillowcase

A. If you are unhappy with the product, you may return it within 30 days of receiving it. We have found that it takes some people two or three nights to become accustomed to the product so we hope that you will give it a chance before considering a return.

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Q. Do I have to give the reason I am returning E-Zzz Sleep Pillowcase?

A. No, you do not need to give a reason although it would be helpful to us to know the nature of any problems.

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Q. What do you do with the used, returned pillowcases?

A. Since we cannot resell them, we wash the pillowcases and donate them to women's shelters, homeless shelters, or wherever there are less fortunate people. It would be a shame to just discard the products when someone can benefit from their use. We will not donate them to any charity for resale.

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